Chandler Police Records

Chandler police records are maintained by the Chandler Police Department in the southeast Phoenix metro area. The department serves approximately 281,000 residents. You can request incident reports, body camera footage, photographs, and other records by email or in person. Processing times vary by request type, with standard reports taking about 10 business days and digital media taking 4 to 5 months due to the volume of requests.

How to Request Chandler Police Records

Visit the Chandler Police records request page for forms and instructions. Submit requests by email to Records.Request@chandleraz.gov or in person at the police station. Include as much detail as possible about the incident you are researching.

The records office is at 250 E. Chicago St., Chandler, AZ 85225. Call (480) 782-4001 for questions. Hours are 7am to 5pm Monday through Friday. Staff can help you determine what records exist and explain the request process. Have your case number ready when you call or visit.

For collision reports, use CrashDocs or BuyCrash. Both portals provide online access to traffic accident reports. Reports are usually available within 14 days of the crash. These portals are faster than going through the general records process for traffic incidents.

Chandler uses InvoiceCloud for payment processing. Once your records are ready, you will receive instructions on how to pay through the online portal. This system accepts credit cards and debit cards for convenient payment without visiting the station.

Chandler Police Records Processing Times

Standard police reports take approximately 10 business days to process. This covers incident reports and most paper records. Simple requests may be ready sooner, while complex cases with multiple reports take longer. Staff work through requests in the order they are received.

Digital media requests take much longer. Body camera footage, photographs, and other digital content requires 4 to 5 months for processing. This extended timeline exists because staff must review all footage and redact protected information before release. Budget extra time if you need video or audio Chandler police records. Consider whether the digital media is truly necessary for your purpose.

Processing times are estimates and may vary based on workload and request complexity. Large requests involving many incidents or extensive video take longer. The department will contact you if they need additional information to process your request. You can check status by calling (480) 782-4001 or emailing the records division.

Chandler Police Records Fees

Report copies cost $5 for the first 50 pages. Each additional page adds $0.15. Most incident reports fall within the base fee since they are typically under 50 pages. Longer investigation files may exceed this limit and cost more.

Fee schedule:

• Report copies: $5 first 50 pages, $0.15/page thereafter
• Audio / 9-1-1 recording: $10
• CAD (computer aided dispatch): $5
• Photographs: $5
• Body Worn Camera / Video: $25

Crime victims receive free copies under ARS 39-127. This covers police reports, audio recordings, and video from their case. Identify yourself as the victim when you submit your request. Staff will verify your status in the case file and waive all applicable fees. This benefit applies to Part I crimes, domestic violence, and sexual offenses.

Arizona Public Records Access

ARS 39-121 gives the public access to police records during office hours. Chandler police records fall under this law. You do not need to explain why you want the records. Anyone can request access regardless of their reason or where they live.

Some records have restrictions under state and federal law. Active investigations may delay release until the case is closed. Records involving juveniles have names and identifying information removed before release. Victim information is protected in many situations. Medical details, social security numbers, and other sensitive data are blacked out before release.

Video fees are limited under ARS 39-129. Chandler charges $25 for body camera and video recordings, which is below the state maximum of $46 per hour. This lower rate makes video requests more accessible than at some other Arizona departments.

Chandler Police Contact Information

Contact the records division for Chandler police records requests. Staff can answer questions about fees, processing times, and what records are available.

Records Office:

• Address: 250 E. Chicago St., Chandler, AZ 85225
• Phone: (480) 782-4001
• Email: Records.Request@chandleraz.gov
• Hours: Monday-Friday 7am-5pm

Online Resources:

• Payments: invoicecloud.com/portal
• Collision Reports: crashdocs.org or buycrash.com

Chandler and Maricopa County

Chandler sits in Maricopa County. For incidents outside city limits, contact the Maricopa County Sheriff's Office. The sheriff handles unincorporated areas and provides services to communities without their own police force. MCSO has a separate records request process through their Phoenix headquarters.

Nearby Arizona Cities

These cities border Chandler and have their own police departments.